CRM Integration

CRM services integration

CUSTOMER

Under NDA

INDUSTRY

Services

TEAM

5 members

LAUNCHED

2022

COUNTRY

Mexico

About this Project

Our customer needed to integrate their newly acquired CRM platform into their existing applications and services. This integration needed to be performed in a transparent way with no impact on their daily operations.

Project idea

  • Seamlessly integrate customer applications to CRM.
  • Manage the security complexities within the integration.
  • Maintain the integrity of source data.

Project challenges

  • Generate a universal interface for current and future applications.
  • Data schemas had to be unique.
  • Information flows could present variable periods of great load.

Results

  • A common standard of services and connectivity was elaborated..
  • The schemas and data structures were unified in a common general model.
  • Scalable services were developed with the ability to handle multiple variable execution instances.

Technology stack

Middleware

IBM ACE

IBM MQ

Code

C#

Node JS

Java

ESQL

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